Terms of Service for XASSION
Effective Date: February 6, 2026
These Terms of Service ("Terms") govern your access to and use of the XASSION website (xassion.com), our products, and services (collectively, the "Services"). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, please do not use the Services.
XASSION is operated by [Your Company Name], located at [Your Address, Karachi, Pakistan]. We provide premium condoms and related products, including variants such as SENSATION NON-LATEX, SILK ULTRA THIN, GLIDE EXTRA LUBRICATED, PURE CLASSIC LATEX, and COMFORT FIT XL, with features like our discreet resealable pouch system.
1. Eligibility
You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Services. By using the Services, you represent that you meet this requirement. Our products are for adult use only.
2. User Accounts
To make purchases or access certain features, you may need to create an account. You agree to provide accurate information and keep your password secure. You are responsible for all activities under your account. Notify us immediately of any unauthorized use at [support@xassion.com].
3. Purchases and Payments
- Orders: All orders are subject to acceptance. We may cancel orders due to pricing errors, stock issues, or suspected fraud.
- Pricing: Prices are in [currency, e.g., USD] and exclude taxes, shipping, and duties. We reserve the right to change prices.
- Payments: We accept payments via secure processors like Stripe and PayPal. You authorize us to charge your payment method.
- Taxes and Duties: You are responsible for any applicable taxes or customs duties, especially for international shipments to EU, UK, USA, AUS, or NZ.
4. Shipping and Delivery
We ship worldwide, including to the EU, UK, USA, Australia, and New Zealand, using discreet, unmarked packaging. Delivery times are estimates: 3-7 days for EU/UK, 5-10 days for USA/AUS/NZ. We are not liable for delays due to customs or carriers. See our Shipping Policy for details.
5. Returns and Refunds
- Unopened products can be returned within 14 days (EU/UK consumer rights) or 30 days (USA/AUS/NZ). Opened items cannot be returned for hygiene reasons.
- Refunds are issued to the original payment method, minus shipping costs. Contact us at [support@xassion.com] to initiate a return.
- See our Returns Policy for full terms.
6. Product Use and Disclaimers
Our products are certified (CE, ISO 13485, EU MDR, FSC, BSCI, SGS) and include batch/lot numbers and expiry dates. Follow instructions for safe use, including the discreet disposal system: OPEN FOIL, USE SAFELY, SEAL IN POUCH, DISPOSE IN BIN. We disclaim liability for misuse. Consult a healthcare professional for medical advice.
7. Intellectual Property
All content on the site (logos, images, text) is owned by XASSION or licensed. You may not copy, modify, or distribute without permission. Trademarks like "XASSION" and product names (e.g., SENSATION NON-LATEX) are protected.
8. User Conduct
You agree not to:
- Use the Services for illegal purposes.
- Post harmful content or spam.
- Attempt to hack or disrupt the site.
We may terminate your access for violations.
9. Limitation of Liability
To the fullest extent permitted by law, XASSION is not liable for indirect, incidental, or consequential damages arising from the Services. Our liability is limited to the amount paid for the product. This applies under laws in EU, UK, USA, AUS, NZ.
10. Indemnification
You agree to indemnify XASSION against claims arising from your misuse of the Services or violation of these Terms.
11. Governing Law and Dispute Resolution
These Terms are governed by the laws of Pakistan, with jurisdiction in Karachi courts. For EU/UK users, local consumer laws apply. Disputes may be resolved through arbitration.
12. Changes to Terms
We may update these Terms. Changes will be posted here with the new effective date. Continued use constitutes acceptance.
13. Contact Us
For questions:
Email: support@xassion.com